Refund Policy

Inerro – Refund Policy

Effective Date: 1st August 2025

At Inerro, we strive to ensure your satisfaction with our services, events, and products. This policy outlines the circumstances under which refunds may be issued.

 

Event Bookings & Team-Building Activities

Cancellations by You

• You may cancel your booking up to 21 days before the scheduled event for a full refund.

• Cancellations made less than 21 days in advance may be non-refundable or subject to a cancellation fee, depending on preparation costs already incurred.

No-Shows

• No refund will be given for non-attendance without prior notice.

Cancellations by Inerro

• If we cancel an event due to weather, safety, or other unforeseen circumstances, you will be offered:

  • A full refund, or

  • The option to reschedule at no extra cost

 

Products and Merchandise

Returns

• You may return unused, undamaged products within 14 days of receipt for a full refund, excluding shipping costs.

• Products must be returned in original packaging and condition.

• To initiate a return, contact us at info@inerro.co.uk with your order number and reason.

Non-Returnable Items

• Custom items or digital downloads are non-refundable unless faulty.

 

Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with a photo and description. We will offer:

• A replacement, or

• A full refund, including any postage paid.

 

Refunds

• Refunds are issued to the original payment method within 5–10 business days after approval.

• We’ll notify you once your refund is processed.

 

Need Help?

For any questions about cancellations, returns, or refunds, contact us at: info@inerro.co.uk